Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
Candy Tumble Dryer Error codes
These error code explanations can help you diagnose a problem with your Candy Tumble Dryer.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
E3
Water tank full
- Issue:
- Water tank full
- Advice:
- Empty water tank
- Check wiring
- Check float switch assembly
- Check electronic controller
E4
Program selector faulty
- Issue:
- Program selector faulty
- Advice:
- Check selector
- Check control module
E5
Front NTC fault
- Issue:
- Front NTC fault - temperature sensor detected as either open circuit or shorted
- Advice:
- Check wiring to temperature sensor
- Check thermistor
E6
Main electronic control unit faulty
- Issue:
- Main electronic control unit faulty
- Advice:
- Reprogram main electronic control unit
- Replace control unit
E7
Poor airflow detected
- Issue:
- Poor airflow detected
- Advice:
- Check for blockages
- Check filters
- Check condenser unit is clear on condenser tumble dryer models
E8
Thermal fuse detected faulty
- Issue:
- Thermal fuse detected faulty
- Advice:
- Check thermal fuse
- Check wiring
E9
Thermal cut out detected faulty
- Issue:
- This fault should automatically reset itself but if it does not then the thermal cut out is likely to be faulty.
- Advice:
- Check thermal cut out
- Check wiring
E10
Missing load
- Issue:
- This error code will be displayed if the temperature exceeds 80˚C which will generally mean that the tumble dryer is being run empty.
- Advice:
- Ensure that there is a load of laundry in your tumble dryer!
E14
Rear NTC detected faulty
- Issue:
- Rear NTC detected faulty
- Advice:
- Check rear NTC or thermistor
- Check connectors
- Check wiring
E15
Heater relay faulty
- Issue:
- Heater relay faulty (ccondenser dryer models) or Open front TOC (vented dryer models)
- Advice:
Condenser tumble dryer models:
- Check heater relay
- Check wiring
- Check heater
Vented tumble dryer models:
- Check front thermal overload cutout (TOC)
- Check wiring to TOC
- Check connectors to TOC
Arrange a visit from a Tumble Dryer engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )
Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
