Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
Candy Grando Washing Machine Series Error codes
These error code explanations can help you diagnose a problem with your Candy Grando Washing Machine Series.
The error codes are displayed through the simultaneous flashing of the FIRST LED of the Chronovision series and of the LED of the FIRST OPTION BUTTON together.
The time for the displaying of each code, is 15 seconds. During this period of time, both LEDs flash together at the frequency of 1 Hz (one flash per second), for a number of times corresponding to the number of the error to be displayed. Then, they stay OFF for all the time that's missing to the end of the period of 15 seconds. The sequence is repeated until service intervention or until the machine is switched OFF.
Please also note that many of the codes highlight that wiring faults can cause the error being reported, this can include faulty or dirty connections as well as physical wiring damage or loose connection blocks etc.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
Error 0
Defective control module
- Issue:
- Defective control module - Not programmed Cuore control
- Advice:
- Reprogram electronic controller
- Replace electronic controller
Error 1
Door safety lock error
- Issue:
- Door safety lock error
- Advice:
- Check door is closed and latched correctly
- Check wiring
- Check door lock
- Check drum braking device if fitted
Error 2
Not filled in preset time allowed
- Issue:
- Not filled in preset time allowed - washing machine does not fill
- Advice:
- Check mains water pressure
- Check inlet hoses for kinks
- Check inlet filter
- Check water inlet valve
- Pressure switch fault
- Wiring fault
Error 3
Not drained in time allowed
- Issue:
- Not drained in time allowed - washing machine fails to drain water
- Advice:
- Check that filter is not blocked or obstructed
- Check drain hose is clear of any blockage or obstruction
- Check wiring to drain pump
- Check drain pump is not defective
- Check level sensor or switch
- Check wiring to level sensor
Error 4
Multiple instances of anti-flood contacts in pressure switch being made
- Issue:
- Multiple instances of anti-flood contacts in pressure switch being made
- Advice:
- Check for overfoaming evidence - can trip pressure switch
- Check wiring to level sensor
- Check pressure switch is not defective
- Water inlet valve locked open
Error 5
NTC fault
- Issue:
- NTC fault - temperature sensor detected as either open circuit or shorted
- Advice:
- Check wiring to temperature sensor
- Check thermistor
Error 6
EEPROM failure
- Issue:
- EEPROM failure - defective electronic controller
- Advice:
- Check wiring
- Check electronic control PCB
Error 7
Door lock error
- Issue:
- Door lock error
- Advice:
- Check door is closed and latched correctly
- Check wiring
- Check door lock
Error 7a
Motor fault detected
- Issue:
- Motor fault detected - jammed rotor or drum
- Advice:
- Check for objects trapped in the drum
- Check motor connector block
- Check wiring
- Check motor carbon brushes
- Check tacho connections
- Check motor
Error 8
Motor tacho fault
- Issue:
- Motor tacho fault - washing machine motor tacho detected as open circuit or shorted
- Advice:
- Check motor connector block
- Check wiring
- Check tacho connections
- Check motor
Error 9
Short circuit motor triac on electronic module
- Issue:
- Short circuit motor triac on electronic module
- Advice:
- Check wiring
- Check electronic controller
Error 12
Communication error between electronic control boards and wiring
- Issue:
- Communication error between electronic control boards and wiring
- Advice:
- Check wiring and harness between control boards
- Check electronic control modules
Error 13
Communication error between boards and wiring
- Issue:
- Communication error between boards and wiring
- Advice:
- Check wiring and harness between control boards
- Check electronic control modules
Error 14
Water heating error detected
- Issue:
- Water heating error detected
- Advice:
- Check wiring to wash heater and thermostats
- Check wash heater for continuity
- Check NTC (temperature sensor) probe
Error 15
Defective control module - Not programmed Cuore control
- Issue:
- Defective control module - Not programmed Cuore control
- Advice:
- Reprogram electronic controller
- Replace electronic controller
Error 16
Water heating element detected as short circuit
- Issue:
- Water heating element detected as short circuit
- Advice:
- Check for defective electrical insulation
- Check water heating element
- Check water heater wiring
Error 17
Wrong signal from motor tachometric generator
- Issue:
- Wrong signal from motor tachometric generator
- Advice:
- Check motor connector block
- Check wiring
- Check tacho connections
- Check motor
Error 18
Defective control module
- Issue:
- Defective control module - also can be wrong electrical input frequency
- Advice:
- Check wiring to electronic controller or both if two used
- Check electrical input frequency
- Check mains electrical supply
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