Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
AEG Hob Error codes
These error code explanations can help you diagnose a problem with your AEG Hob.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
My Hob is showing an error message: There can be 2 types of error codes:
- 1- Error codes that can be solved by the user like E3, E4 and E6.
- 2- All the rest of the errors will need the assistance of a service engineer. Please click the link below to contact your nearest service centre.
Stored Error Codes
- With pressing the Plus-Key the last 3 stored Errors are displayed in serial mode If no failure is stored only "E" is displayed.
Error Codes induction hobs
E0
Configuration Error ofInterface
- Issue:
- Configuration Error ofInterface
- Advice:
- Exchange Interfaces.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E1
Compatibilty failure
- Issue:
- Compatibilty failure
- Advice:
- Exchange Interfaces.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E2
n/a
- Issue:
- n/a
- Advice:
- n/a
E3
Over voltage; wrong connection
- Issue:
- Over voltage; wrong connection
- Advice:
- Check power supply.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E4
Temperature sensor coil defect
- Issue:
- Temperature sensor coil defect
- Advice:
- The zone with the defect sensor displays "E" or "?" Change the Coil of the displayed zone.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E5
Supply voltage out of range
- Issue:
- Supply voltage out of range/dd>
- Advice:
- 1. Check Voltage and Frequency 2. Exchange module left side.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E6
Induction module defect
- Issue:
- Induction module defect
- Advice:
- Change module left with power supply.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E7
"E7" in Timer display +"E" or "?" in the left or the right zones
- Issue:
- "E7" in Timer display + "E" or "?" in the left zones
"E7" in Timer display + "E" or "?"in the right zones - Advice:
- "E7" in Timer display + "E" or "?" in the left zones: Change induction module on the left side. "E7" in Timer display + "E" or "?"in the right zones: Change induction module on the right side.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E8
Communication error with the power board
- Issue:
- Communication error with the power board
- Advice:
- 1. Check supply connection 2. Check wiring between interface and power board 3. Change induction module.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E9
Internal interface error
- Issue:
- Internal interface error
- Advice:
- Exchange interface with silicone carrier.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
Remark for hobs with left and right interface:
If a Error occurs the hob switches off automatically. Switch the hob on again the error is displayed again. Afterwards the Error disappears and the defect side is shown by the displays"?" for bar graph or "E" in the 7-segment displays.
Error Codes for cooking hobs with radiant heating
E0
Configuration Error of Interface
- Issue:
- Configuration Error of Interface
- Advice:
- Exchange Interfaces.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E1
Compatibilty failure
- Issue:
- Compatibilty failure
- Advice:
- Exchange Interfaces.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E2
- Issue:
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E3
n/a
- Issue:
- n/a
- Advice:
- n/a
E4
n/a
- Issue:
- n/a
- Advice:
- n/a
E5
Supply voltage out of range, one phase missing
- Issue:
- Supply voltage out of range, one phase missing
- Advice:
- 1. Check Voltage and Frequency 2. Exchange module right side.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E6
Induction module defect
- Issue:
- Induction module defect
- Advice:
- Change module left with power supply.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E7
"E7" in Timer display + "E" or "?"in the left zone
- Issue:
- "E7" in Timer display + "E" or "?"in the left zone
- Advice:
- Exchange displayed heater with pot detection sensor and calibrate new.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E8
Communication error with the power board
- Issue:
- Communication error with the power board
- Advice:
- 1. Check supply connection 2. Check wiring between interface and power board 3. Change induction module.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E9
Internal interface error Liquid blocks interface
- Issue:
- Internal interface error Liquid blocks interface
- Advice:
- Exchange interface with silicone carrier.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
ERROR FAILURE E0 OR E1 AND LATER E8 PERMANENT IN THE KITE SPLIT U.I. INDIPENDENT INDUCTION HOB
When error failure E0 or E1 and later E8 permanent are displayed in the independent induction Hob whit KITE Split the failures can have different root causes.
E0
Wrong configuration for induction module
- Fault description:
- Alarm display in the User interface
- Possible root cause:
- Wrong configuration for induction module
- Troubleshooting:
- Disconnect the appliances from the mains for 30 sec. If alarm still occurs: 1) replace User Interface. 2) if without success replace induction module.
E1
Wrong configuration on User Interface
- Fault description:
- Alarm display in the User interface
- Possible root cause:
- Wrong configuration on User Interface
- Troubleshooting:
- Disconnect the appliances from the mains for 30 sec. If alarm still occurs: 1) replace User Interface.
E8
Communication
- Fault description:
- Alarm display in the User interface
- Possible root cause:
- Communication / wiring Induction module to User Interface interrupted. Centre wire of RAST2.5 plug defect. On right Induction module defect or no mains supply. (always if only both right zones with Alarm)
- Troubleshooting:
- 1) If only both right zones with Alarm : check 230VAC between N and both Phase connection label on bottom of appliance.
- 2) If okay check wiring between Induction module and the User Interface (Centre wire) or short circuit in RAST2.5 plug (XC01 see Fig. 1). If necessary replace.
- 3) Replace right Induction module.
- 4) If above without success, replace User Interface.
If the root cause is the User Interface:
You must change both User interfaces , due to the compatibility between left and right User interface.
In general:
All the stock of spare parts User interfaces have the new Firmware on it to solve the problem .
New production of appliances:
The new production of appliances since Serial number 944…. has the new Software on the User interface to solve the problems with E0/ E1 and E8. From this production date you can change only the affected User interface.
AFFECTED PNC:
- RIGHT USER INTERFACE CODE:
- 330 56 21-22 / 3
- LEFT USER INTERFACE CODE:
- 330 56 21-21 / 5
- PNC:
- 949593165, 949593166, 949593157, 949593056, 949593060
- MODEL:
- JHD 68210X, JHD 68210I, JHD 68210P, AHD 68210P, EHD 68210P
- RIGHT USER INTERFACE CODE:
- 330 56 21-27 / 2
- LEFT USER INTERFACE CODE:
- 330 56 21-24 / 9
- PNC:
- 949593057, 949593059, 949593062, 949593063, 949593064, 949593065, 949593066, 949593067, 949593075, 949593076, 949593084, 949593085
- MODEL:
- 78031KF-N, 78031KF-N, 78031KF-MN, 78031K-MN, 78031K-IN, DIK2472-RF, DIK2472-FR, DIK2472-UR, QHC 7506P, QHC 7506P, GK69TSICN, GK69TSIO
E3
Over or under voltage of the supply power
- Issue:
- “E3” Over or under voltage of the supply power.
- Advice:
- When the voltage returns to normal values, the error will disappear.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E4
“E4” Failure occurs only for example after heating up empty pan with level “P”
- Issue:
- “E4” Failure occurs only for example after heating up empty pan with level “P” or pot has a large pan bow which is causing an over temperature at the coil temperature sensor.
- Advice:
- The failure disappears after 15 min. If the error persists you will have to book an engineer.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E5
My hob shows the error message "E5" in the display.
- Issue:
- "E5" in the display indicates that 1 phase of the 230V power supply is missing.
It is possibly not properly connected, there is a wire loose or the fuse (in fuse box) for 1 phase has blown. - Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E6
Over temperature of the cooking zone
- Issue:
- “E6” Over temperature of the cooking zone due to using an empty pot on the cooking zone.
- Advice:
- This error will disappear when the temperature cools down. If the error persists you will have to book an engineer.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
E8
My hob is showing the error code “E8”.
- Issue:
- This error occurs if there is a communication problem between the electronic components of the hob.
To solve the problem first try resetting your appliance by unplugging it or switching off the mains fuse for three minutes and then try to reconnect the hob.
Should the error persist, then you will have to contact our service department, and a service engineer will be able to resolve this for you. - Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
F
My hob shows the error message "F" in the display.
- Issue:
- Code "F" is shown continuously:
This indicates a connection fault. A phase connection is missing. Electric hob has to be connected, by an approved installer, on 2 separate 230V phases. Your (approved) installer can check this.
Code "F" is shown flashing:
F-flashing indicates a problem with the pan recognition. Pan must meet certain material properties, minimal diameter and thickness per zone, as described in the user instructions. You can check the correct operation yourself with a cast-iron pan. If this is correctly recognised by the hob, the problem is with the pans. You should contact the pan supplier. - Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
L
My hob shows the error message "L" in the display.
- Issue:
- Child safety device has been activated. How to deactivate this depends on the model and is fully explained in the user instructions.
- Advice:
- A common method is:
- Switch the hob Off and then back On again;
- Now first press the "-" and the "+" buttons in the right front zone simultaneously;
- Then press the "-" button.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
-
My hob shows the error message "-" in the display.
- Issue:
- The code "-" indicates a switched off zone. It’s possible that zone has been switched off by the over-temperature monitor or boil-dry safety device.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
H
Cooking/Hob/Error code & Alarms
- Issue:
- The “H” symbol doesn’t indicate an error. This is a security warning showing that a certain cooking zone is still hot after switching off your hob.
- Advice:
- When the corresponding cooking zone cools down, this symbol will disappear.
H
My hob shows the error message "H" in the display.
- Issue:
- An "H" in the display is normally a sign of residual heat.
- Advice:
- If the hob has already cooled this is may indicating a faulty sensor.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
P
My hob shows the error message "P" in the display.
- Issue:
- Power function is activated. To deactivate it, see user instructions.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
U
My hob shows the error message "U" in the display.
- Issue:
- Keep warm function is activated.
- Advice:
- To deactivate it, see user instructions.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
A
My hob shows the error message "A" in the display.
- Issue:
- An "A" in the display is a sign that the Simmer function is switched on (see also user instructions).
With the simmer function the appliance can be switched on at a low temperature, e.g. 3, but the appliance goes straight to position 9 until it boils (hence the complaint: zone becomes very hot).
This function is normally switched on automatically if the zone is switched on using the "+" button.
If the "-" button is used for this, the function remains switched Off.
- The simmer function is not active in position 1 and 9;
- The simmer function is active for 20 seconds in position 2;
- The simmer function is active for approximately 3 minutes in position 3;
- The simmer function is active for approximately 6 minutes in position 4;
- The simmer function is active for approximately 10 minutes in position 5;
- The simmer function is active for approximately 1.5 minutes in position 6;
- The simmer function is active for approximately 2.5 minutes in position 7;
- The simmer function is active for approximately 3 minutes in position 8; - Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price AEG Hob Repairs in London.
Failure detection
Failure detection
- Detected failure:
- Displays keeps dark
- Possible Failure
- Power supply incorrect
- Solution:
- Check supply voltages of all phases; Check mains terminal if connected right
Failure detection
- Detected failure:
- LED check after reset of mains
- Possible Failure
- Distance between interface and glass is too large
- Solution:
- Exchange interface with silicone carrier
Failure detection
- Detected failure:
- No display safter reset ofmains
- Possible Failure
- Interface is defect. No 5 Voltage on the bus
- Solution:
- Change interface 1. Check wirings 2. Exchange powerboard (left)
Failure detection
- Detected failure:
- Radiant heater is not working
- Possible Failure
- Demo mode is active. Relay for heater is defect. Heater is defect
- Solution:
- Remove demo mode in the service menu. Check if a click of the relay is to hear if not the power board is defect. Check the resistance of the heater with a multimeter. The resistance need to be lower than 100Ohm. If it is higher exchange heater
Failure detection
- Detected failure:
- More than one heater is not working
- Possible Failure
- Phase is missing, Connection is not right
- Solution:
- Check voltage on mains connection; Check cable connection in the main terminal
ESD = electrostatic discharge
As the single electronic interfaces are not protected internally against statical electricity and are partially open, you must pay attention to that, in case of a repair, there will be a potential compensation via the housing of the appliance (touch it) in order to neutralize a possible charging and to prevent a damaging of the affected electronic interface.You also have to be careful with those electronics delivered as spare parts, which have to be putout of the ESD protective package only after a potential compensation (discharge of possible statical electricity).If a potential compensation with an existing static electricity is not executed, it does not mean that the electronic is damaged directly. Consequential damages may result due to the damaging of internal structures which arise only in case of load through temperature and current.Endangered are all assembly groups which are provided with control entries, wire paths lying open and free-accessible processors.
Arrange a visit from a Hob engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )
Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
