Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
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Temperature differs greatly from the set value.
- Issue:
- …
- Advice:
- In some cases it is adequate to switch off the appliance for 5 minutes. If the temperature is too high wait a few hours and check whether the temperature has approached the set value. If the temperature is too low check the temperature again the next day
…
Floor of the refrigerator compartment is wet.
- Issue:
- The condensation channels or drainage hole are blocked.
- Advice:
- Clean the condensation channels and the drainage hole.
…
The frozen food is frozen solid.
- Issue:
- …
- Advice:
- Loosen frozen food with a blunt object. Do not use a knife or pointed object.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Fridge Repairs in London.
…
The freezer compartment has a thick layer of frost.
- Issue:
- …
- Advice:
- Defrost the freezer compartment. Always ensure that the freezer compartment door is closed properly.
…
The refrigerating unit is switching on more frequently and for longer.
- Issue:
- Appliance opened frequently. The ventilation openings have been covered. Large quantities of fresh food are being frozen.
- Advice:
- Do not open the appliance unnecessarily. Remove obstacles. Do not exceed max. freezing capacity.
…
Appliance has no refrigeration capacity.
- Issue:
- Appliance has been switched off. Power failure. The fuse has been switched off. The mains plug has not been inserted properly.
- Advice:
- Press main On/Off switch. Check whether the power is on. Check the fuse.
…
Displays do not illuminate.
- Issue:
- Power failure; the fuse has been switched off; the mains plug has not been inserted properly.
- Advice:
- Connect mains plug. Check whether the power is on, check the fuses.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Fridge Repairs in London.
…
The freezer compartment has a thick layer of frost.
- Issue:
- …
- Advice:
- Defrost the freezer compartment. Always ensure that the freezer compartment door is closed properly.
…
The frozen food is frozen solid.
- Issue:
- …
- Advice:
- Loosen frozen food with a blunt object. Do not use a knife or pointed object.
Alarm
Warning signal sounds, “Alarm” display lights up. The freezer compartment is too warm! Frozen food is at risk!
- Issue:
- Appliance is open. Ventilation openings have been covered. Too much food was placed in the freezer compartment at once.
- Advice:
- To switch off the warning signal and the flashing display, press the Alarm button 4. Close the appliance. Ensure that there is adequate ventilation. Do not exceed max. freezing capacity.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Fridge Repairs in London.
…
Temperature differs greatly from the set value.
- Issue:
- …
- Advice:
- In some cases it is adequate to switch off the appliance for 5 minutes. If the temperature is too high wait a few hours and check whether the temperature has approached the set value. If the temperature is too low, check the temperature again the next day.
…
Temperature display lamp flashes.
- Issue:
- Appliance door opened frequently. A lot of food was placed in the freezer. The ventilation openings have been covered.
- Advice:
- Do not open the door unnecessarily. Remove obstacles.
Arrange a visit from an Appliance engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )
Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
