Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
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Temperature differs greatly from the set value.
- Issue:
- …
- Advice:
- In some cases it is adequate to switch off the appliance for 5 minutes. If the temperature is too high, wait a few hours and check whether the temperature has approached the set value. If the temperature is too low, check the temperature again the next day.
…
No display on the displaypanel.
- Issue:
- The mains plug of the appliance is not in the socketproperly. The fuse for the domestic supply is switchedoff.
- Advice:
- Check whether the power is on, the fuse must be switched on.
E"
E" is indicated on thedisplay panel.
- Issue:
- Electronics module defective.
- Advice:
- Call customer service. We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Fridge Freezer Repairs in London.
…
Warning signal sounds andthe temperature display onthe freezer compartment flashes.
- Issue:
- The freezer compartment is too warm! Frozen food isat risk! The ventilation openings have been covered. Freezer compartment door is open. Too much food was placed in the freezercompartment at once.
- Advice:
- Press the alarm off/lock" button to switch off the warning signal and the flashing display. The warmest temperature reached in the freezer compartment is indicated on the temperature display of the freezer section for 10 seconds. Note: Frozen food which has started thawing or which has thawed can be refrozen if meat and fish were above +3 °C for not more than one day or other frozen food was above +3 °C for not more than three days
…
The interior light is notfunctioning.
- Issue:
- The light switch for the freezer or refrigerator compartment is sticking. The light is defective.
- Advice:
- Check whether the light switch can move.
…
The appliance becomes slightly louder for a brief period.
- Issue:
- Not a fault! Your appliance is designed to save energy.
- Advice:
- …
…
Appliance has nore frigerating capacity.The interior light is not functioning.
- Issue:
- Power failure; the fuse has been switched off; the mains plug has not been inserted properly.
- Advice:
- Check whether the power is on, the fuse must be switched on.
…
The refrigerating unitis switching on more frequently and for longer.
- Issue:
- Appliance door opened frequently. Large quantities of fresh food are being frozen. The ventilation openings have been covered.
- Advice:
- Do not open the door unnecessarily. Do not exceed max. freezing capacity. Remove obstacles.
…
The temperature in the refrigerator or freezer compartment is too cold.
- Issue:
- Temperature has been set too low.
- Advice:
- Select a warmer temperature (see Setting the temperature"). Loosen frozen food with a blunt object. Do not use a knife or pointed object.
…
Despite prolonged operating time,ice cubes are not being dispensed. ice cubes are not being dispensed.
- Issue:
- Tap turned off.Water supply is interrupted. Water pressure too low.Ice maker is disconnected. Ice and water dispenser is switched off.IWD off" is lit on the display panel.
- Advice:
- Turn on tap. Inform plumber. Switch on ice maker again (see Disconnecting ice and water dispenser, ice maker"). Switch on ice and water dispenser again (see Switching off ice and water dispenser")
…
Despite prolonged operating time, ice cubes are not being dispensed.
- Issue:
- Freezer compartment too warm.
- Advice:
- Set temperature colder in the freezer compartment
…
Ice cubes are in the ice cube containerbut are not being dispensed.
- Issue:
- Ice cubes are frozen together.
- Advice:
- Remove and empty the ice cube container.
…
Ice cubes are jammed in the outletof the ice cube container or in the icecrusher.
- Issue:
- …
- Advice:
- Remove the ice cube container and rotate the screw conveyor by hand. Loosen any jammed chunks of ice with a wooden chopstick.
…
Ice cubes are watery.
- Issue:
- Ice cubes have melted power failure orthe freezer compartment door was notclosed properly.
- Advice:
- Remove the ice cube maker, empty and rub dry.
…
Water dispenser is not functioning.
- Issue:
- Tap turned off.Water supply is interrupted. Water pressure too low.
- Advice:
- Turn on tap. Inform plumber.
Arrange a visit from an Appliance engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )
Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
