Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
Smeg Washing Machine Error codes
These error code explanations can help you diagnose a problem with your Smeg Washing Machine.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
Smeg Washing Machine & Washer Dryer 2003 on
These are common fault or error codes used in Smeg washing machines and washer dryers and most of them use the same fault or error codes when the washing machine has a problem or a spare part fails. These particular codes are used on later models from about 2003 or so onwards.
These fault codes for Smeg washing machine and washer dryer models will displayed as a digital code, exactly as you will see below, in an LED or LCD panel or display on the front of the washing machine or washer dryer.
E1
Water leak detected from water safety device
- Issue:
The water safety device (where fitted) has detected a leak from the washing machine or washer dryer.
- Advice:
- Check for any water leaks
E2
Anti-spilling device fault detected
- Issue:
Anti-spilling device fault detected
- Advice:
- Check water supply is on, clear and not frozen
- Check the air chamber and pressure sensor hose for blockages
- Check water inlet valve
- Check wiring to water inlet valve
- Check connections to water inlet valve
- check Aquastop hose where fitted
- Check the main control PCB
If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E4
Water heating sensor error detected
- Issue:
Water heating sensor error detected
If thermistor circuit is abnormal, this error will occur.
- Advice:
- Check thermistor or temperature sensor
- Check the thermistor resistance
- Check wiring to water heating element
- Check connections to water heating element and temperature sensor
If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E5
Washing machine has detected no load
- Issue:
This error code is more for information purposes than actually a fault as such. What the washing machine is telling you is that it has been unable to sort the laundry load and correctly spin without a risk of damage due to an unbalanced load or no load at all. This error will clear when you restart the machine but do sort the laundry reduce or increase the load as required and for more information on load imbalances.
- Advice:
- Reload the washing machine and attempt to spin again
- Check the installation of the washing machine for level and balance
- Check for small loads as small loads will cause an imbalance error
If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E6
Washing machine has failed to drain the water
- Issue:
If water level frequency is still lower than the reset level frequency (25.20kHz) in 10 minutes after starting of water drain, this error will occur.
This error will be released using Start/Pause button, the washing machine will restart and attempt to fdrain the water out again.
- Advice:
- Check pump filter is clear and there are no obstructions
- Check the drain hose for obstruction
- Check the drain hose is not kinked
- Check the drain pump filter and clean if required
- Check the air chamber and pressure sensor hose
- Check drain pump
- Check drain pump rotor
- Check connections to water drain pump
If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E10
Motor over current
- Issue:
Can be a short circuit to motor or PCB
- Advice:
- Check mains supply
- Check main control module
- Check main drive motor
If the problem persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E11
Motor triac short error
- Issue:
Can be a short circuit to motor or PCB
If the motor tacho signals are inputted more than 300 every 1sec in the operational interval less than 90RPM, this error will occur.
- Advice:
- Check mains supply
- Check main control module
- Check main drive motor
If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E12
Motor tacho fault detected
- Issue:
Can also be caused by be main PCB as well as the motor tacho signals are not being correctly read by the controller.
- Advice:
- Check motor
- Check motor tacho
- Check all connections and blocks to the motor
- Check connections on the main control module
- Check main control module
If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E13
Door lock error detected
- Issue:
The washing machine or washer dryer has sensed a fault with the PTC door lock.
- Advice:
- Check door lock
- Check wiring to door lock
- Check connections to control module
If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E14
Dryer heating sensor error detected
- Issue:
If dryer thermistor circuit is abnormal, this error will occur but this error code will only show on washer dryers.
- Advice:
- Check thermistor or temperature sensor
- Check connections to dryer heating element and temperature sensor
If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
E-
Main programmer or card fault
- Issue:
This fault code is fairly self-explanatory and tells you that the washing machine has detected an error with the communications between the main programmer card and the display module.
- Advice:
- Check wiring between the control and display modules
- Check main electronic controller
If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
Fixed Price Smeg Repairs
Getting a fixed price Repair for your Smeg in your local area couldn’t be easier. Rest assured, we have a local network of fully trained appliance engineers able to Repair your appliance.
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Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
