Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
F01
Door read error
- Issue:
- Door read error - Door not detected closed
- Advice:
- Check door is closed, Check door catch and latch, Check door lock wiring, Check door lock
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
F02
Inlet valve error detected
- Issue:
- Inlet valve error detected
- Advice:
- Check water supply to the washing machine is on, Check fill hose is not kinked, Check inlet valve filter, Check water inlet valve
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
F03
Drain error detected
- Issue:
- Drain error detected
- Advice:
- Check drain pump filter, Check drain pump for blockage or restriction, Check outlet hose for blockage or obstruction, Check drain pump operation, Check drain pump wiring
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
F04
- Issue:
- Antiflood device in base has been activated
- Advice:
- Check for leak, Check float switch in washing machine base
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
F05
- Issue:
- Motor fault
- Advice:
- Check motor connector block, Check wiring, Check motor carbon brushes, Check tacho connections, Check motor
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
F06
Motor fault
- Issue:
- Motor fault
- Advice:
- Check motor connector block, Check wiring, Check motor carbon brushes, Check tacho connections, Check motor
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
F07
Motor fault
- Issue:
- Motor fault
- Advice:
- Check motor connector block, Check wiring, Check motor carbon brushes, Check tacho connections, Check motor.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
01 or E17
Water level error
- Issue:
- Water level error
- Advice:
- We would suggest you check to see the water supply to your washing machine is turned on. Also, if you can, check to see the hoses at the back of your machine are not blocked or kinked.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
02 or F02
Heater error
- Issue:
- There is a problem with the heating element in your washing machine which may be preventing it from heating up.
- Advice:
-
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
06 and 07
NTC sensor error
- Issue:
- NTC sensor error
- Advice:
- Check the connections and test the NTC if you know how to. If you don’t, please seek the assistance of a qualified service engineer
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
08, 16, 34
Door lock error
- Issue:
- The washing machine does not think the door has closed properly.
- Advice:
- Check to see if it clicks shut, if the catch and the latch have been damaged
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
F03 and F18
Drain error
- Issue:
- The machine is not able to drain water properly. This could be caused by a blockage or a failure of the pump
- Advice:
-
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
04, 05, 21, 42, 43, 44
Motor error
- Issue:
- This can be caused by a number of different things.
- Advice:
- Depending on your level of knowledge of washing machines, we would recommend checking the carbon brushes to see if they’ve worn down. Other causes include faulty tacho connections and PCB modules
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
09 and F09
Heating in the machine
- Issue:
- This is when the heating element turns on when it should not, for example during the rinse cycle
- Advice:
-
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
10 and F10
Communication error
- Issue:
- If you can, check the connection between the motor and the module. If you’re not sure how to do this, please seek the assistance of a qualified washing machine engineer.
- Advice:
-
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Washing Machine Repairs in London.
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Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
