Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
2 Flashes
Door is not correctly closed
- Issue:
- Door is not correctly closed
- Advice:
- …
3 Flashes
Inappropriate water intake
- Issue:
- Inappropriate water intake
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Moffat Washing Machines Repairs in London.
7 Flashes
Inappropriate water outlet
- Issue:
- Inappropriate water outlet
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Moffat Washing Machines Repairs in London.
…
The machine does notwork (symbols are not illuminated).
- Issue:
- Machine is not powered.
- Advice:
- Check if: power in the socket, the fuse is OK, plug is in the socket.
ON/OFF LED
Washing programdoes not start (ON/OFF LED is flashing).
- Issue:
- Door is not properly closed.
- Advice:
- Close door firmly.
…
Water does not enter the machine (after approx. 8min the machine reports failure -3 flashes)
- Issue:
- Disturbed water inlet.
- Advice:
- Check if: the water faucet is open, inlet pipe net filter is clean. Push the START button.
…
Water is leaking fromthe machine.
- Issue:
- Filter is not tightly screwed in. Inlet pipe is not tightly screwed to the machine or to the water faucet. Outlet pipe fell to the floor.
- Advice:
- Tighten the filter properly. Tighten the inlet pipe. Affix the outlet pipe to the drain.
…
The machine moves during operation.
- Issue:
- The machine is not properly leveled. Transport brackets are not removed.
- Advice:
- Level the machine with the adjustable legs. Remove transport brackets.
…
The machine vibrates during the spin.
- Issue:
- Unevenly distributed laundry, especially with very small quantities (for ex. only the bathrobe).
- Advice:
- This is normal, the machine will reduce the RPM if vibrations are too strong. Wash larger quantity of laundry.
…
Excessive foaming during washing.
- Issue:
- Excessive measure of detergent.
- Advice:
- Use washing powder according to the instructions by the producer and according to the water hardness and soiled laundry. Use only detergents for machine washing.
…
Water is poorly pumped out or not at all (machine reports failure - seven flashes of LED).
- Issue:
- Water outlet is clogged.
- Advice:
- Check if: the filter is clean, outlet pipe is not jammed, outlet pipe is positioned higher than 1m. Push START again.
…
Laundry is not properly spun. No failure is reported.
- Issue:
- The machine switched on the UKS function. Because of bad laundry balance, the machine has automatically reduced spin RPM.
- Advice:
- The machine operates normally. Wash large and small pieces of laundry together.
…
Greasy wads appear on the laundry.
- Issue:
- Too little detergent (laundry was very greasy).
- Advice:
- Wash the laundry again. Add more detergent for such soiled laundry, or use liquid detergent.
Arrange a visit from an Appliance engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )
Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
