Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
Error 0
Faulty coreboard electronic module
- Issue:
Faulty coreboard electronic module
- Check connections to main control module
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 1
Door safety lock error
- Issue:
Door safety lock error
- Check door is closed and latched correctly
- Check wiring
- Check door lock
- Check drum braking device if fitted
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 2
Not filled in preset time allowed
- Issue:
Not filled in preset time allowed - washing machine does not fill
- Check mains water pressure
- Check inlet hoses for kinks
- Check inlet filter
- Check water inlet valve
- Pressure switch fault
- Wiring fault
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 3
Not drained in time allowed
- Issue:
Not drained in time allowed - washing machine fails to drain water
- Check that filter is not blocked or obstructed
- Check drain hose is clear of any blockage or obstruction
- Check wiring to drain pump
- Check drain pump is not defective
- Check level sensor or switch
- Check wiring to level sensor
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 4
Multiple instances of anti-flood contacts in pressure switch being made
- Issue:
Multiple instances of anti-flood contacts in pressure switch being made
- Check for overfoaming evidence - can trip pressure switch
- Check wiring to level sensor
- Check pressure switch is not defective
- Water inlet valve locked open
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 5
NTC fault
- Issue:
NTC fault - temperature sensor detected as either open circuit or shorted
- Check wiring to temperature sensor
- Check thermistor
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 6
EEPROM failure
- Issue:
EEPROM failure - defective electronic controller
- Check wiring
- Check electronic control PCB
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 7
Motor jam detected or door interlock faulty
- Issue:
Motor jam detected or door interlock faulty
See Error 1 for more on the door interlock
- Check motor connector block
- Check wiring
- Check motor carbon brushes
- Check tacho connections
- Check motor
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 8
Motor tacho fault
- Issue:
Motor tacho fault - washing machine motor tacho detected as open circuit or shorted
- Check motor connector block
- Check wiring
- Check tacho connections
- Check motor
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 9
Short circuit motor triac on electronic module
- Issue:
Short circuit motor triac on electronic module
- Check wiring
- Check electronic controller
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 12
Communication error between electronic control boards and wiring
- Issue:
Communication error between electronic control boards and wiring
- Check wiring and harness between control boards
- Check electronic control modules
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 13
Communication error between boards and wiring
- Issue:
Communication error between boards and wiring
- Check wiring and harness between control boards
- Check electronic control modules
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 14
Water heating error detected or corebaord fault
- Issue:
Water heating error detected or corebaord fault
- Check wiring to wash heater and thermostats
- Check wash heater for continuity
- Check NTC (temperature sensor) probe
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 15
Defective control module
- Issue:
Defective control module - Not programmed Cuore control
- Reprogram electronic controller
- Replace electronic controller
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 16
Water heating element detected as short circuit
- Issue:
Water heating element detected as short circuit
- Check for defective electrical insulation
- Check water heating element
- Check water heater wiring
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 17
No signal from motor tachometric generator
- Issue:
No signal from motor tachometric generator
- Check motor connector block
- Check wiring
- Check tacho connections
- Check motor
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
Error 18
Defective control module
- Issue:
Defective control module - also can be wrong electrical input frequency
- Check wiring to electronic controller or both if two used
- Check electrical input frequency
- Check mains electrical supply
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Hoover Washing Machine Repairs in London.
E02
Inlet Valve
- Issue:
- Hoover Washing Machine Error Code E02 - If your washing machine has suddenly flagged up with either an E02 error code or the power light is blinking twice before pausing and repeating, there is likely to be a problem with the machine filling with water.
- Advice:
- If the water supply is turned on and the hose pipe is not kinked the problem may be due to a faulty inlet valve. Check the inlet valve with a multimeter to confirm continuity - typically 2000 to 4000 Ohms.
E03
Drain Pump
- Issue:
- Hoover Washing Machine Error Code E03 - If your washing machine is either displaying E03 error code or the power light is blinking three times before pausing and repeating, there is likely to be a problem with the machine draining water from the drum.
- Advice:
- Locate the drain pump. Using a multimeter check the Pump, you will be looking for a reading of between 100 and 300 Ohms - with a reading of zero or excessively over then a pump has failed and will require replacing.
E06
Unbalanced Load
- Issue:
- Hoover Washing Machine Error Code E06 - If your washing machine shows an E06 error code or the power light blinks six times before pausing the fault could lie with an unbalanced load.
- Advice:
- Remove your current washing load and start a cycle empty to confirm that the drum still spins.
E11
Dryer Sensor
- Issue:
- Hoover Washer Dryer Error Code E11 - If your washer dryer is showing an E11 error code or the power light blinks eleven times before pausing and repeating there is likely to be a problem with the dryer sensor or its wiring.
- Advice:
- Depending on the model, locate the washer dryer sensor within the ducting area. Occasionally the electrical wires leading to the sensor may be damaged due to being worn or excess tension. Check the dryer sensor resistance using a multimeter. You’re looking for an average reading between 10,000 - 20,000 ohms.
E16
Heater Insulation
- Issue:
- Hoover Washing Machine Error Code E16 - If your washing machine is showing a E16 error on the digital display or the power light flashes sixteen times before pausing and repeating, it’s likely the machine is having a problem with the water heater.
- Advice:
- Check the heater element using a multimeter. The average reading is between 20 and 30 ohms - If there is zero reading or it tests excessively high then the element will be faulty and require replacing.
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Book online or give us a call on 0208 226 3633
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