Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
Whirlpool Dishwasher HE Models Error Codes
These error code explanations can help you diagnose a problem with your Whirlpool Dishwasher HE Models.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
1-1
The electronic control board detects a stuck relay on its circuit board.
- Issue:
- Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, have a service technician check the wiring and components. If the wiring and components are in working order, replace the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
1-2
Damaged or corrupted memory on control board. Incompatible software components inside microprocessor.
- Issue:
- Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
2-1
The electronic control board detected a stuck key on the control panel.
- Issue:
- See if any keys work. If no keys work or the control panel is damaged, replace the electronic control panel. If the control panel works, the problem might be with the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
2-2
The electronic control board detects no communication from the control panel.
- Issue:
- See if any keys work. If no keys work or the control panel is damaged, replace the electronic control panel. If the control panel works, the problem might be with the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
3-1
Either there's a break in the wiring or the thermistor/OWI component failed. (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.)
- Issue:
- Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
3-2
The thermistor/OWI circuit is electrically shorted, (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.)
- Issue:
- Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
3-3
OWI fails (the OWI is the Optical Water Indicator that detects the amount of debris in the water)
- Issue:
- Shut off power to the dishwasher and clean the OWI. If the code resumes when you restore power, replace the OWI.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
4-1
No communication between the electronic control board and the wash pump motor
- Issue:
- Shut off power to the dishwasher and then check the wiring from the control board to the wash pump motor. If the wiring is undamaged, replace the wash pump. If the problem persists, replace the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
4-2
Communication error between the electronic control board and the wash pump motor
- Issue:
- Shut off power to the dishwasher and then check the wiring from the control board to the wash pump motor. If the wiring is undamaged, replace the wash pump. If the problem persists, replace the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
5-1
Door won't latch shut
- Issue:
- Press the Start button and immediately close the door. If the code continues, shut off power to the dishwasher and check the door latch mechanism and the wiring attached to the door switch. If the latch mechanism and the wiring are intact, replace the door switch.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
5-2
Door won't open
- Issue:
- Check the wiring in the door switch. If the wiring is undamaged, replace the door switch.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
6-1
The electronic control board doesn't detect water entering the dishwasher tub.
- Issue:
- Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
6-2
Water inlet valve has an electrical problem.
- Issue:
- Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve. If the problem continues, replace the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
6-3
Suds or air are in the water pump
- Issue:
- Check the water fill level and check for suds in the fill water at the bottom of the tub. if the fill level is too low, replace the water inlet valve. If there's excessive sudsing, check the detergent dispenser and replace if it's damaged.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
6-4
The float switch is open
- Issue:
- Check the overfill float switch to see if it's stuck or if an item is stuck under it. Check if the inlet water fill valve is properly shutting off the water supply when the dishwasher is off.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
6-6
Incoming water is too cold
- Issue:
- Use an accurate thermometer to check the water temperature. If it's lower than 110 degrees F, check your water heater. If the water temperature is normal (110 to 120 degrees F), replace the thermistor/OWI or the electronic control board. Refer to the tech sheet for your dishwasher for a diagnostic test for the thermistor.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
6-7
Disconnected or damaged flow meter
- Issue:
- Shut off power to the dishwasher. Check the wiring to the flow meter. If the wiring is intact, replace the flow meter.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
6-8
Problem with water softener regeneration valve
- Issue:
- Shut off power to the dishwasher. Check the wiring to the water softener regeneration valve. If the wiring is intact, replace the water softener regeneration valve.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
7-1
Heating element doesn't work
- Issue:
- Shut off power to the dishwasher. Inspect the heating element and replace it if it's visibly damaged. If not, check the wiring to the heating element. If the wiring is intact, replace the heating element.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
7-2
Heating element won't shut off
- Issue:
- Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
8-1
Slow drain
- Issue:
- Shut off power to the dishwasher and then shut off water. Check the drain path for an obstruction. If the drain path is clear, check the wiring on the drain pump. If the wiring is intact, replace the drain pump.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
8-2
Drain pump electrical problem
- Issue:
- Shut off power to the dishwasher and then shut off water. Check the wiring on the drain pump. If the wiring is intact, replace the drain pump.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
9-1
Electronic control board can't detect the position of the diverter
- Issue:
- The diverter directs the water through the lower spray arm or the upper spray arm. Turn off power to the dishwasher and then check the wiring going to the diverter motor. If the wiring is intact, replace the diverter.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
9-2
Diverter is stuck on
- Issue:
- Remove the lower dishrack and the lower spray arm. Disassemble the sump. Check the diverter disk and replace if visibly damaged.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
10-1
Dispenser electrical problem
- Issue:
- Shut off power to the dishwasher. Remove the outer door panel and check the wiring in the detergent dispenser circuit. If the wiring is intact, replace the detergent dispenser.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
10-2
Vent wax motor electrical problem
- Issue:
- Shut off power to the dishwasher. Check the wiring in the vent wax motor circuit. If the wiring is intact, replace the vent wax motor.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
10-3
Drying fan problem
- Issue:
- Shut off power to the dishwasher. Check the wiring in the drying fan circuit. If the wiring is intact, replace the drying fan.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.
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