Monday - Friday: 09:00 - 18:00, Saturday: 09:00 - 17:00

Kitchen Appliance Fault Codes

Fault codes or error codes for appliances including washing machines, washer dryers, cookers, dishwashers and fridges.

Error codes for Whirlpool Dishwasher Global HE Models

  • Product Types: Dishwasher
  • Models: Global HE

Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.

Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.

Whirlpool Dishwasher Global HE Models Error Codes

These error code explanations can help you diagnose a problem with your Whirlpool Dishwasher Global HE Models.

North London Appliances Repair forums

We add more information as we learn so if you can't find what you need please ask in the Repair forums.

1-1

The electronic control board detects a stuck relay on its circuit board

Issue:
Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, have a service technician check the wiring and components. If the wiring and components are in working order, replace the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

1-2

Failed or incompatible electronic control board

Issue:
The code appears if you install the wrong electronic control board. Order and install the correct electronic control board for your model of dishwasher. If the code appears and you didn't just replace the electronic control board, shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

2-1

The electronic control board detected a stuck key on the control panel.

Issue:
See if any keys work. If no keys work or the control panel is damaged, replace the electronic control panel. If the control panel works, the problem might be with the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

3-1

Either there's a break in the wiring or the thermistor/OWI component failed. (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.)

Issue:
Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

3-2

The thermistor/OWI circuit is electrically shorted, (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.)

Issue:
Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

3-3

OWI fails (the OWI is the Optical Water Indicator that detects the amount of debris in the water)

Issue:
Shut off power to the dishwasher and clean the OWI. If the code resumes when you restore power, replace the OWI
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

4-3

The electronic control board does not detect motor operation

Issue:
Shut off power to the dishwasher and then check the wiring from the control board to the wash pump motor. If the wiring is okay, replace the wash pump. If the problem continues, replace the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

5-1

Door won't latch shut

Issue:
Press the Start button and immediately close the door. If the code continues, shut off power to the dishwasher and check the door latch mechanism and the wiring attached to the door switch. If the latch mechanism and the wiring are intact, replace the door switch.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

5-2

Door won't open

Issue:
Check the wiring in the door switch. If the wiring is undamaged, replace the door switch.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

6-1

The electronic control board doesn't detect water entering the dishwasher tub.

Issue:
Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

6-2

Water inlet valve has an electrical problem.

Issue:
Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve. If the problem continues, replace the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

6-3

Suds or air are in the water pump

Issue:
Check the water fill level and check for suds in the fill water at the bottom of the tub. if the fill level is too low, replace the water inlet valve. If there's excessive sudsing, check the detergent dispenser and replace if it's damaged
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

6-4

The float switch is open

Issue:
Check the overfill float switch to see if it's stuck or if an item is stuck under it. Check if the inlet water fill valve is properly shutting off the water supply when the dishwasher is off.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

6-6

Incoming water is too cold

Issue:
Use an accurate thermometer to check the water temperature. If it's lower than 110 degrees F, check your water heater. water heater. If the water temperature is normal (110 to 120 degrees F), replace the thermistor/OWI or the electronic control board. Refer to the tech sheet for your dishwasher for a diagnostic test for the thermistor.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

6-7

Disconnected or damaged flow meter

Issue:
Shut off power to the dishwasher. Check the wiring to the flow meter. If the wiring is intact, replace the flow meter.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

6-8

Water softener regeneration valve electrical problem (Water Softener Models Only)

Issue:
Shut off power to the dishwasher. Check the wiring for the regeneration valve. Reconnect any loose wires. Replace the wire harness if damaged. Replace the regeneration valve if the wiring is okay. If the problem persists, replace the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

7-1

Heating element doesn't work

Issue:
Shut off power to the dishwasher. Inspect the heating element and replace it if it's visibly damaged. If not, check the wiring to the heating element. If the wiring is intact, replace the heating element.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

7-2

Heating element won't shut off

Issue:
Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

8-1

Slow drain

Issue:
Shut off power to the dishwasher and then shut off water. Check the drain path for an obstruction. If the drain path is clear, check the wiring on the drain pump. If the wiring is intact, replace the drain pump.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

8-2

Drain pump electrical problem

Issue:
Shut off power to the dishwasher and then shut off water. Check the wiring on the drain pump. If the wiring is intact, replace the drain pump.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

8-3

Drain pump stuck on

Issue:
Shut off power to the dishwasher and check the drain pump wiring. Replace the wire harness if damaged. If the wiring is okay, replace the electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

9-1

Electronic control board can't detect the position of the diverter

Issue:
The diverter directs the water through the lower spray arm or the upper spray arm. Turn off power to the dishwasher and then check the wiring going to the diverter motor. If the wiring is intact, replace the diverter.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

9-2

Diverter is stuck on

Issue:
Remove the lower dishrack and the lower spray arm. Disassemble the sump. Check the diverter disk and replace if visibly damaged.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

9-3

Diverter disk is missing

Issue:
Remove the lower dishrack and the lower spray arm. Disassemble the sump. Check to see if the diverter disk is missing. If the disc is missing, install a new disk.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

10-1

Dispenser electrical problem

Issue:
Shut off power to the dishwasher. Remove the outer door panel and check the wiring in the detergent dispenser circuit. If the wiring is intact, it could have a defective detergent dispenser or electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

10-2

Vent wax motor electrical problem

Issue:
Shut off power to the dishwasher. Check the wiring in the vent wax motor circuit. If the wiring is intact, it could have a defective vent wax motor or electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

10-3

Drying fan problem

Issue:
Shut off power to the dishwasher. Check the wiring in the drying fan circuit. If the wiring is intact, could have a defective drying fan or electronic control board.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Dishwasher Repairs in London.

Arrange a visit from an Appliance engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Book online or give us a call on 0208 226 3633

London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )

Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.

Read 2137 times

Ask a Question

Book Online

Arrange an engineer visit online (London only)

Book a Repair

Quick Question

Captcha

My Account

Remember Me

Register for an online account and you'll be able to:

  • Log in at any time 24/7
  • Book an appointment quickly because we already have your details
  • View & pay your invoices instantly
  • Set up & manage Direct Debits
  • View your statement of account

Recent Discussions

Microwave tripped candy oven now it won’t turn on
1179 Hits 0 Votes 0 Replies
Posted on Saturday, 04 November 2023
Hi, I turned on the microwave this morning and it switched my oven off and now ...

Latest Replies

RE: beeping noise from hoover next washing machine
1 year ago
Quoted from Guest on Thursday, 02 May 2019 my hoover next washing machine has started beeping during a wash. still washes still spins and finishes load I have solved my beeping. Like...
RE: I have an error code C11 C21 C32 on my bosch oven HB13B251B
1 year ago
So had the issue with my oven this morning, for my type I needed to change c 5 0 to c 5 2 . Press and hold the clock for about 4 seconds to get in the the c code area - press the clock to move bet...