If I need a part(s) ordered how long will this take?

We stock parts for most brands in our national distribution centre and normally within 1 working day of his initial call out our service engineer will order the part(s) and subject to availability we will source this to him within 2 working days. He will then contact you to arrange a suitable date to fit the part(s) and complete the repair.

Our engineer will call out on the agreed date and time to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 1-2 working day of the call out. The item(s) will then be delivered to us within 2 working days of the order being placed. If the part(s) are not in stock this can take anything from 3 working days with the norm being around 10 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases, these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.

We aim to repair most domestic appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only stock replacement parts for a given period.

The status of these parts can be found by using the 'Track your Repair' section on My Account section.

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