How do I complain about a service?

We hope that you will be more than happy with the service you receive, however if we fail to live up to your expectations you can make a complaint. In the event that you’re unhappy and haven’t been able to resolve it directly with your engineer, you can get in touch with us by emailing us on This email address is being protected from spambots. You need JavaScript enabled to view it. or calling us on 0345 017 0803.

So that you know what to expect when you make a complaint, here’s a summary of our Complaints Policy.

We value all customer feedback, positive and negative, and will do our best to resolve your issue. Any information you provide will be used to improve our service for future customers.

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