WEBSITE PRIVACY POLICY

1. North London Appliance Repairs / Appliancentre Ltd. complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.
2. We only hold the data necessary to offer services provided on our website.
3. Data is only used for the purposes described in our entry on the Data Protection Register.
4. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
5. We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
6. We never sell, rent or exchange mailing lists.
7. We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies.
8. If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.
9. Please note that we only share data with partners that operate their own privacy policy.
10. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
11. We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
12. All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
13. Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

If you have any questions relating to our Privacy Policy please email us at info@appliancentre.com

Information We Collect . 

We collect personal information about you when you visit one of our stores, use our Websites ("Websites"), or use our web or mobile device applications ("Mobile Apps") or if you communicate with us by phone, e-mail and social media. We refer to our Websites and Apps collectively as "Online Services".

The types of personal information we collect includes:

• Personal details such as your name, address, email address, phone number and other contact information Transaction information, such as the service requested or product you purchased, its price, your method of payment and your payment details.
• Your account information – such as dates of payments owed and received, the subscription services you use or any other information related to your account
• The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.
• The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place.
• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
• Information that you provide by filling in forms on our website, such as when you submit an email quote to us.
• Information provided to us when you communicate with us for any reason.

When you're online the information we collect includes:

• Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services, details of your shopping preferences, such as your favourite brands and products, as well as which of our stores you prefer to shop in
• Details of your visits to the Website and the resources that you access. Examples include ads that you click, device information and your location
• IP address and cookie data
• Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us.

The situations when you provide personal information could include when you:

• Purchase products at our stores or through our contact centre
• Register or use our Online Services
• Submit information when you’re providing feedback
• Use interactive features of our Online Services.

Use of Your Information.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

• To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
• To meet our contractual commitments to you.

Date collected via telephone calls

• All inbound and outbound telephone calls are recorded for quality and training purposes. Recorded calls are stored on our secure servers. Calls are only listened to by senior members of staff who have signed a declaration relating to confidentiality and stored phone calls.

Storing Your Personal Data.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

Access To Information.

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10+vat which covers our costs in providing you with the information requested. This applies to all written communication, computer data and telephone calls.

Contacting Us. Any queries, comments or requests you may have regarding this Privacy Policy should be emailed to; info@appliancentre.com

Right to stop or limit our processing of your data.

You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

Where we rely on our legitimate interests, as set out under 'How we use your personal information', you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.

You can ask us to restrict the use of your personal information if:

• It isn't accurate.
• It has been used unlawfully but you don't want us to delete it.
• It's not relevant any more, but you want us to keep it for use in legal claims.
• You’ve already asked us to stop using your data but you’re waiting for us to tell you if we’re allowed to keep on using it.

Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request.

If you would like to exercise these rights, please contact us at info@appliancentre.com