Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
Britannia Cooker & Oven Error codes
These error code explanations can help you diagnose a problem with your Britannia Cooker & Oven.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
…
The oven will not operate
- Issue:
- Is there power to the cooker? Is the automatic programmer set to manual? The main oven will not operate manually if the programmer is set to automatic mode.
- Advice:
- Confirm that power is on by checking that the clock is functioning. Check the switch fuse or circuit breaker. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
The burners will not ignite
- Issue:
- Is there power to the cooker? Are the ignition candles or burner holes blocked? Are the burner rings and burner caps seated firmly? Confirm that power is on by checking that the clock is functioning.
- Advice:
- Check the switch fuse or circuit breaker. Check that the ignition candle is clean and the burner slots are dry and free of debris. The burner rings should engage in the burner support. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
The burner ignites but goes out when the knob is released
- Issue:
- The burners have flame failure devices fitted as standard. Therefore, after lighting the burner, keep the knob pressed in for 5-10 seconds to activate the flame failure device.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London.
…
The ignition candles are sparking continuously
- Issue:
- Is the hob wet from cleaning or a boil over?
- Advice:
- Turn off the electricity supply and thoroughly dry the burner components and ignition candles. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
The control knobs are getting too hot
- Issue:
- Are you cooking with the oven door open?
- Advice:
- Keep the oven door shut when not in use or when grilling (the XG separate grill compartment can be used for open door grilling for short periods only - max 15 mins). If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
A control knob is loose on its shaft
- Issue:
- The knob retaining spring clip may have come out.
- Advice:
- Call our service and spares department for advice and a replacement if necessary. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
Food is cooking too quickly
- Issue:
- Are you using a fan function? Are you using the Quickstart function?
- Advice:
- When using a fan function you should reduce the cooking temperature by 20°C when compared to conventional cooking. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
Food is not cooking evenly
- Issue:
- Are you cooking large volumes of food or using large trays?
- Advice:
- Air needs to circulate through the oven for even cooking. Remove the grill pan from the oven when not in use and always allow a gap on all four sides of dishes. If cooking large quantities you may need to turn your trays during the cooking time. Oversized baking sheets, roasting pans and cake tins will act as a baffle and prevent hot air from travelling around the oven. Choose cooking equipment that allows a minimum of 2cm space on all sides to allow the free movement of hot air. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
The grill in the oven is slow
- Issue:
- Have you selected the correct function?
- Advice:
- Check that you have selected the grill function and not the top element. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
The main oven takes a long time to preheat
- Issue:
- Have you tried using the Quickstart function?
- Advice:
- Pre-heat with the Quickstart function until the temperature has been reached, then switch to your required cooking function. Quickstart should not be operated for more than 10 minutes. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
…
The fan continues after the oven is turned off
- Issue:
- The cooling fan will run on intermittently for approximately 30 minutes after the oven is switched off to keep the controls cool, this is normal.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London.
…
Condensation forms in the oven
- Issue:
- Have you pre-heated the oven? Condensation is less likely to form when the oven or grill is pre-heated before use.
- Advice:
- We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London.
…
Smoke is generated in the oven
- Issue:
- Have you selected the right cooking temperature? Are you cooking high fat content foods? Do you rarely use the grill? Have you cooked fatty foods under the grill? Does the oven interior, stay clean liners or roof tray need to be cleaned?
- Advice:
- Remember to reduce the oven temperature by 20 ̊C if using a fan function with a recipe designed for conventional cooking. Use high sided dishes to contain fats and splashes. If the problem persists, please arrange an engineer visit. We offer fixed price Britannia Range Cooker Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.
Arrange a visit from a Cooker & Oven engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )
Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.