Domestic Appliance Forum

dear zanussi

Kindly now my washing machine stopped due to non stable electric and the door is closed how can I open the door to remove clothes and wait untill electric is stable

Zanussi washing machine fault codes are mainly intended to aid engineers in troubleshooting, diagnosis and repair. Sometimes however the code indicates a fault you can resolve yourself like:

E11 – Water filling issue
Before you call an engineer check to make sure that you have a water supply to the house, that the supply to the machine is switched on and that the inlet hose is correctly attached and not blocked or kinked.
E21 / E22 – Draining issue
Check to see if your Zanussi washing machines filter is not dirty or blocked if not, than next thing to check should be if the waste pipe is blocked. As with dishwashers, if your sink is also draining slowly there may be a problem with your main waste pipe. Beyond this, it’s most likely that the drain pump is faulty and will need to be repaired or replaced.
E40 to E45 – Faults with the door mechanisms
Sometimes opening the door, removing anything impeding the latch and closing it again will clear the fault. Some times this error might occur if the latch is broken and your washing machine door wouldn’t open at all . Other times the fault code relates to a faulty lock or a defect in the wiring, circuitry or control panel. You’ll want a professional to fix those.
EF5 -Unbalanced load
This one’s easy! Open the machine and rebalance the load. This can happen if you remove items that could soak alot of water or are initialy much heavier than the other items that you are washing. Simply remove them and let the cycle finish then put them back in the washing machine seperately.
EF2 – Too much detergent detected
You may need to run an empty cycle to clear the detergent. Check that you’re using a solution recommended for your appliance and check the recommended amount.
The rest of the common Zanussi washing machine fault codes relate to issues that you’ll definitely need a professional Zanussi washing machine repair to remedy. Some of the common ones are listed below:

E13 – Water leak detected
E23 – Drain pump error
This could be a possible reason to why is your Zanussi washing machine not spinning.
E31 – Pressure switch fault
E32 – Pressure switch calibration issue
E35 – Water overflow
E38 – Pressure chamber blocked
3A – Heater sensor error
E51 / E52 / E53 – Motor fault
E61 – Heating system fault
E62 – Overheating detected
E66 / E68 – Heating element fault or bad wiring
E91 / E92 – Internal communication error
EC1 – Solenoid valve blocked
ED2 / ED3 – Heating element fault
EH1 / EH2 / EH3 – Power supply fault

Zanussi Washing Machine Error Codes:


Zanussi Error Codes:

Error 11
This means your washing machine is having difficulty filling up with water during a wash cycle, this could have many different causes from problems with water pressure, wiring issues or problems with the valves.

Error 12
This error code is very similar to error 11 but it means there is an issue when it comes to filling with water for drying instead. Again, it could be caused by a variety of issues and depending on the severity it might be best to call in a professional.

Error 13
This error means there is a water leakage issue if you’re lucky this could be relatively simple to fix, for example, if the drain hose is incorrectly positioned then it could cause a leak. However, if the cause is more serious like a damaged or faulty component then you’ll need to contact a professional.

Error 21
This code means your washing machine is having trouble draining water after finishing a wash cycle. This is an error that could have a lot of potential causes and due to its complexity calling in a professional is advisable.

Error 22
Similar to the above this error is caused when a washing machine can’t properly drain away water after a drying cycle. Again, due to the potential complexity, this is a problem that you should call in a professional to help you solve.

Error 23
This error means a problem with the drainage pump has been detected this will usually be because of wiring problem, so again it’s not something many people will be able to fix on their own.

Error 31
Error 31 means there is a problem with the pressure switch, to be more precise it means there is a wiring issue with the switch. While this might be relatively simple to fix (in some cases) it is still advisable to call in a professional.

Error 32
This error is again related to the pressure switch, however, this time it means it is incorrectly calibrated. This could be related to a number of potential problems though so a simple thing like unkinking the pipe could fix the problem, but it could require a more complex solution to solve as well.

Error 35
This error is caused by a water overflow and like many similar issues, it could have a number of causes. In order to get it fixed quickly, it’s advisable to call in a professional to assist you with this error code.

Error 38
This error means the pressure chamber in your appliance is blocked and fixing this problem will require either a new drive belt or a clean-up of the hydraulic circuits. Both these tasks will need experienced hands to carry out so don’t attempt to do it yourself.

Error 3A
This is a more rarely seen error code and it means there is a problem with the heating element sensor. Again, calling a professional is the best way to diagnose the problem causing the error.

Error 41
This error means the washing machine door will not open promptly or might not open at all. It could be caused by a number of potential issues from wiring faults to damage to the door lock.

Error 42
Similar to the above this fault means that the there is once again a problem with the door, however, this time it means the door won’t lock properly. Again, this could be caused by a variety of issues from wiring issues to internal or external damage.

Error 43
This error code means there is a problem with the power supply behind the door lock and again it could be caused by a variety of different faults including faulty wiring.

Error 44 and Error 45
These two error codes mean there is a problem with the sensing circuit in the door lock, it will likely be due to a faulty PCB unit and require professional assistance to fix.

Error 51, 52 and 53
These error codes all relate to motor problems in your washing machine. Signal and general electronic issues will be the most likely culprits, but it could be caused by PCB faults or leakage.

Error 61
This error code means there is a problem with the heating system inside the washing machine, meaning that it can’t get to a sufficient heating level. There are a number of faults that could be causing this error which is why it’s best to get a professional technician in.

Error 62
This error is similar to code 61 but it means the washing machine is overheating. There are again numerous possible causes of this problem and while it may correct its self, it’s best to call in a professional to examine the appliance.

Error 66 and 68
Both these errors relate to problems with the heating elements and wiring in your washing machine, which is why you should call in a professional if you see any of these two codes.

Error 69
This error code means the heating element was interrupted during a wash cycle, wiring issues are the most likely cause but it can also be caused by electrical trips. The problem might rectify its-self but if it happens repeatedly call in a professional.

Error 71, 72, 73 and 74
These errors all relate to sensor problems in your washing machine, a washing machine will have plenty of different sensors and they are all essential components. Unfortunately, they are not immune to failures so if you see any of these error codes call in a professional repairman to assist you.

Error 82 and 83
These two issues relate to your appliance selector tool, either the position is registering as wrong or the reading is incorrect. Thankfully this error is usually easy to fix with the assistance of a professional technician.

Error 91 and 92
These two errors mean there is a problem with the internal communication inside the washing machine. Wiring or PCB issues will be the most likely cause of these problems although it can also be caused by a faulty control board. So, it’s advisable to call in a professional to help you because you may need replacement parts in order to fix the appliance.

Error 93 and 94
These errors are caused by an incorrect configuration, again this could be caused by a number of different issues but with a technician assisting you it will usually be relatively simple to fix in the majority of cases.

Error 97
This error code means there is an incongruence between the programme selector and washing machine’s current cycle. Sometimes you can correct this error by wiping the error code and reselecting a wash cycle, but if you can’t wipe the error or it simply occurs again then you should call in a professional.

Error EA1
This error means there is a problem with the drum inside the washing machine, it could be a sensor error, electrical issue or because the motor belt is damaged. If you see this error, you should call in a professional to assist you.

Error EA6
This error code means your appliance as registered that there is a fault with the washing machine’s door. Sometimes examining this will show an easily fixable issue such as something blocking the lock or hinges. However, it could also be a much more serious problem that you’ll need to call in a professional to help fix.

Error EC1
This error code means your washing machine’s solenoid valve is blocked. Unless you have experience carrying out repairs and inspections of the valve you should call in a professional to assist you.

Error ED1, ED4, and ED6
These three error codes all relate to communication errors inside the washing machine, this could be due wiring or faulty components. However, due to the complexity of these components, you should call in a professional if you see any of these error codes.

Error ED2 and ED3
These errors relate to issues with the heating elements and they are most commonly caused by wiring problems, however, in more serious cases, the elements may need replacing. It’s advisable with these error codes to call in a professional.

Error EF1
This error means there is a block in your washing machine’s drain or filter, you may be able to remove the obstruction yourself but if you’re unsure or can’t then call in a professional to help you.

Error EF2
This error means you have used too much detergent in the washing machine, you should clean out any foam and then run your washing machine on a short wash cycle. This should clear the problem, but it repeats its-self or you’re unable to set a wash cycle then call in a professional to help you.

Error EF4
This error means your water pressure is to low this could have a number of different causes and could even be because of outside issues beyond your control. If you see this error, then you should call in a professional to assist you.

Error EF5
This error is usually one of the easiest to fix, it’s caused because of an unbalanced load if you cancel the error and wash cycle you will usually be able to open your machine and then remove any garments. If this error happens repeatedly call in a professional to help.

Error EH1, EH2, and EH3
All these errors are caused by power supply problems in your washing machine it could be because the voltage is too high or too low or other more complex issues. So, if you see any of these error codes call in a professional to help.

Clearing Error Codes
One final tip to remember is that you will sometimes need to clear the error codes before you can reuse your washing machine. Below I’ve listed the general guidelines that should work on the majority of Zanussi model appliances, but you should also consult your instructions manual.

Select the diagnostic mode.
Turn the selector/ dial to the number ten position.
Then press and hold the start button and any option button.
Finally keeping holding the buttons till the LED lights on the control board stop flashing.