To fix an AEG washing machine, refer to the chart below. It contains troubleshooting tips divided by the most common symptoms.
Water related faults: Constantly fills with water which runs down the drain. Fills with water overnight or even when switched off / Pump filter: How do I remove & clean it?. Leaking. Leaking from a crack in outer drum. Not heating the water. No water coming into machine. Overfilling. Won’t empty water. Won’t empty water after connecting to new plumbing but it did before. / Programme faults: Drains water and aborts programme just after starting, or mid-wash. / Error Code: Stops with an error code. AEG washing machine shows C2 in display. Stops mid-cycle. Stops with lights flashing. Program selector knob (dial) clicks round continuously. / Washing problems: Clothes come out hot. Holes in clothes after washing. Laundry badly creased after washing. Not cleaning laundry properly or has marks on it. Too much foam in washing machine. White streaks on washing. / Functioning Faults: Belt keeps coming off. Door jammed shut and won’t open. Door or hinge broken. Drum doesn’t turn on wash, rinse or spin. Fusing, or tripping electrics. Getting electric shocks from washing machine or any other appliance. How to remove an underwire or obstruction from the drum. Jumps and bangs on spin. Making a metalic scraping noise. Noisy. Not heating the water. Not spinning at end of cycle. Won’t spin just one item or very small loads. Spin light flashing at end of cycle and no spin. Won’t start. Won’t empty water. Motor Faults.
AEG is a German make of electrical equipment, created in 1883 in Berlin. The brand was bought by Electrolux in 2005. In addition to kitchen appliances and vacuum cleaners, the company makes a wide range of laundry appliances, including almost 40 models of washing machines.
AEG Washing Machine Troubleshooting & Repairs
| Problem | Possible cause | Possible solution |
|---|---|---|
| The appliance does not fill with water properly. | The water tap is closed. | Open the water tap. |
| The water inlet hose is damaged. | Make sure that the water inlet hose has no damages. | |
| The filters in the water inlet hose is blocked. | Clean the filters. Refer to “Care and cleaning”. | |
| The water tap is blocked or is furred with lime scale. | Clean the water tap. | |
| The connection of the water inlet hose is not correct. | Make sure that the connection is correct. | |
| The water pressure is too low. | Contact your local water authority. | |
| hose is too low. | in the correct position. | |
| The appliance does not drain the water. | The water drain hose is damaged. | Make sure that the water drain hose has no damages. |
| The filter of the drain pump is blocked. | Clean the filter of the drain pump. Refer to ‘Care and cleaning’. | |
| The connection of the water drain hose is not correct. | Make sure that the connection is correct. | |
| A washing programme without the drain phase is set. | Set the drain programme. | |
| The function Rinse & Hold is on. | Set the drain programme. | |
| The appliance door is open or not closed correctly. | Close the door correctly. | |
| The anti-flood device is on. |
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| The spin phase does not operate. | The spin phase is off. | Set the spin programme. |
| The filter of the drain pump is blocked. | Clean the filter of the drain pump. Refer to ‘Care and cleaning’. | |
| Balance problems with the laundry load. | Adjust manually the items in the tub and start the spin phase again. | |
| The programme does not start. | The mains plug is not connected in the mains socket. | Put in the mains plug. |
| Blow out fuse in the household fuse box. | Replace the fuse. | |
| You did not press but ton Q. | Press button Q. | |
| The delay start is set. | To start immediately the programme, cancel the delay start. | |
| The Child Lock function is activated. | Deactivate the Child Lock function. | |
| There is water on the floor. | Leakages from the couplings of the water hoses. | Make sure that the couplings are tight. |
| Leakages from the drain pump. | Make sure that the drain pump filter is tight. | |
| The water drain hose is damaged. | Make sure that the water inlet hose has no damages. | |
| You cannot open the appliance door. | There is no electrical power. | Make sure that the appliance receives electrical power. |
| The washing programme is in operation. | Let the washing programme end. | |
| There is water in the drum. | Set the drain or the spin programme. | |
| This problem may be caused by a failure of the appliance. | Contact the Service. If you need to open the door, please read carefully “Emergency door opening”. | |
| The appliance makes an unusual noise. | Incorrect level of the appliance. | Adjust the level of the appliance. Refer to ‘Installation’. |
| You did not remove the packaging and/or the transit bolts. | Remove the packaging and/or the transit bolts. Refer to ‘Installation’. | |
| The load is very small. | Add more laundry in the drum. | |
| The cycle is shorter than the time displayed. | The appliance calculates a new time according to the laundry load. | See the ‘Consumption Values’ chapter. |
| The cycle is longer than the time displayed. | An unbalanced laundry load increases the duration time. | This is a normal behaviour of the appliance. |
| The washing results are not satisfactory. | The detergent you used was not sufficient or correct. | Increase the detergent quantity or use a different one. |
| You did not remove the stubborn stains before you wash the laundry. | Use special products to remove the stubborn stains. | |
| Incorrect temperature was set. | Make sure that you set the correct temperature. | |
| Too much laundry load. | Decrease the laundry load. |
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